Being Professional-The Hard Facts
When we accept a job, anywhere, we are expected to act in a professional manner. In health care it is vital to be a good worker, to respect our resident’s rights and dignity and to respect ourselves. After years of seeing certain things and traits of people, I have come up with a few things specific to us, Nursing Assistants.
Number one, no matter what ANYONE says, is how we look. Nursing staff are supposed to be clean and neat- in order to prevent infection. All too often we see CNA’s wearing clothing, uniforms- that are wrinkled and dirty looking. Stains and holes are just plain tacky looking.
If we want to project an image of being professional, we must be willing to dress the part. I have heard many a CNA state- “I don’t make enough money for decent uniforms” …This is true for many of us. No one is saying one needs tons of uniforms, just that the uniforms we do have be kept in good shape.
Wear clean clothes to work that are ironed or at least wrinkle free. Wear underclothing that is decent and not too colorful. We all like to wear perfumes and colognes. However, many residents and patients have sensitivities to our scents. Sometimes we drown ourselves in cologne- and it is plain disgusting. Don’t wear it to work.
Next, think about make up and nails. Have you ever seen women who paint their faces with lots of colors and wear their hair “BIG”? They remind us of clowns. Well, when we go to work wearing lots of makeup, we too look like clowns!
It isn’t good to have too much eye color, blush and mascara on while we are going about our daily duties. Often, the makeup runs and we look awful. We work hard and move around a lot- we get hot and sweaty. Nothing looks tackier than nursing staff with mascara running down the cheeks!
Nails should NOT be long. They also should be real. This is an area of debate, but the Infection Control Nurses of America have a position about artificial nails on nursing staff: Bacteria find a wonderful medium for growth under these nails. Many a patient has been scratched and infected with long unclean nails. It isn’t a matter of looks anymore so much as a matter of safety.
Work Ethics: Attendance, Tardiness
This is an issue of discontent for so many of us. We seem to always be working short. Daily we see others calling out. Some more than others, but it is a constant in our line of work. I would like to spend a few moments talking about this.
Missing a lot of time from work is bad for you. It can really ruin your reputation. If you need to be out for a legit reason, than so be it. People have different ideas of what “legit” means- this is a very individual thing.
Perhaps some “standards” should be set and I am going to put them here. I personally never call out unless I am ill. “Ill” means- fever over 100, vomiting, diarrhea. Headaches- I take aspirin. Most fevers can be calmed with aspirin as well. For vomiting, diarrhea I will take Immodium or Pepto Bismol.
I TRY to make myself better so I don’t call out. Too often I see CNA’s call out because they had a fever; when asked if they took anything to make it better- they always say NO. I don’t understand this- why would anyone want to be sick?? Sore throats, earaches can wait until I get out of work for an MD check. If you find yourself being out a lot due to these slight ills, perhaps you should think about what the real reasons might be that you’re sick.
Many of us have children- young ones who do get really sick. They can be the main reason so many of us need to be out so often. My thoughts about this are twofold: On the one hand I see a need for women, Mothers, to be home with their young kids when they are ill. On the other hand, I see many Mothers USE their kids’ illness’s as an excuse to be out!
I hate to say this but I really think working Mom’s should have pre-set arrangements made in cases of illness of children. Many private sitters WILL take a child who isn’t dreadfully sick, but not well enough to attend their school/daycare.
For those of us who have a significant other- who is the father of our kids- Dad’s need to do their fair part in raising the kids. It should not always be Mom who has to miss work (and therefore hurt our professional reputation).
I worked with a gal who missed a lot time because her husband would NOT take a day off- because he made “so much more money” than she. Well she almost lost her job- and the income that comes with it- because of her attendance.
Her husband told her to get another job at another facility. She tried but got an honest reference from our employer about her attendance. The other facility wouldn’t hire her. DON’T let anyone tell you that references are not given, or the only info shared is dates of hire and pay rates. This just isn’t true. If you miss a lot of time they will tell potential employers.
When I mentioned missing a lot time is a bad thing for you, this is what I meant. Your reputation among local and not so local facilities will follow you and could haunt you for years!
Missing a lot of time really affects your co-workers ability to respect you too. No matter what they tell you to your face- they are not pleased that you call out a lot! After all, they have to pull harder loads, do YOUR work for you. If you tend to miss A LOT of time, you might notice that your peers really don’t talk to you much and they don’t ask you how you’re feeling! Don’t be mad at them- try to realize what burden you are placing upon them.
The same talk is true for tardiness, to a lesser degree. In our work, the bulk of what we do on day shift occurs in the am hours. Especially in that hour or so right before breakfast. We call it hustle time! If someone is late, this becomes all the more energy draining for those who show up on time.
I know there are times that everyone is late. It happens. But there are things you can do to keep it to an absolute minute amount. First: Make sure you set the alarm clock! I cannot believe all the CNA’s who claim they don’t have an alarm clock. In this day and age clocks cost $5!!
Next-go to bed at a decent hour. Don’t stay up all night partying when you know you have to work the next day. This is just plain dumb.
Listen to the weather channel or local weather reports if you live in areas known for their winters. If you hear snow is coming, set that alarm clock for even earlier than usual. I know this might sound very inconvenient, but it is YOUR responsibility to get to work on time.
I work with a girl who has pulled this: She calls 10 minutes before the shift begins to say she will be a little late. Then half hour later she calls to say she isn’t coming in after all. This is very bad and really rotten. When we asked her why she does this- she said she sleeps through the alarm and wakes late. Hmm. We told her to turn the alarm UP loader and move it far away so she HAS to get up (we even advised her to remove her remote device so she cannot turn it off)These things worked for her, maybe they can help you if this sounds like you.
If you really are sick or cannot make it to work for whatever reason, call in way ahead of time. Not within an hour! Most places require at least two hours, some four.
Work Ethics: Honesty, Integrity
I can tell you without any hesitation that lying is the single biggest thing ANYONE can do to ruin their professional life. Telling tales is just not acceptable in any situation, in any circumstance and especially has no place in health care. A lie will ALWAYS come back to bite you. It might take years, but it will catch up with you.
More importantly, in our work, being honest about what we have done is vital to patient safety. We are responsible for providing hands on care and often times we are rushed, short of staff and we forget. Sometimes we just cannot get it all done. It is much wiser to tell the truth, to admit a mistake, than to try to cover up.
An example might be- you forgot to get a weight and you just write in last month’s weight. Seems simple at first but what if the resident lost weight? No one would know and no interventions could occur to help the resident. Another aide checks the weight next month, and two things can happen: The other aide could forget to get that weight and do what you did; or the weight is truly gotten and the loss is noted- if it is BIG loss- they will question why it wasn’t noticed last month. The first thing they will think about- DID YOU REALLY CHECK that weight??? Bang, your reputation is on the line.
Some people try to justify telling those little white lies. I guess this is a very personal issue that only you can decide upon. With your friends/family, this might be ok once in a while if NO harm can ever come of it. But I would not tell even a white lie because it will come back to me.
When we speak about honesty, integrity always pops up as well. Integrity is when others know we mean what we say and say what we mean. It means we are always a well-valued person who has no agenda’s that are questionable. It means we are a person who can be counted on to tell the truth. Wouldn’t you like to have some integrity? It’s a good trait and one we should be proud of.
I always hear about so and so’s bad attitude. This is another issue that is defined by each of us in our way. To some, a bad attitude is when we see/hear others complaining all the time. For others, it might mean constant bitching about management.
For me, it means something very different. I think a certain amount of complaining, done in the right places with the right people, can be a healthy thing. It can be a stress reliever and a way to think of solutions.
A bad attitude is defined by me as one of being disrespectful towards peers and supervisors, towards residents/patients, of being short and curt with others. Always seeing the negatives and not looking for the good. Spreading rumors- especially about leaders is not a good thing and shows me a rotten attitude. Giving everyone or just a few a hard time- not helping with lifts, not answering call bells, are all things I roll into a group I call ATTITUDE.
Having a good attitude will make others LIKE working with you. They will seek you out and seek your thoughts and opinions. They will respect you and they will talk good about you. Isn’t this better than being spoken poorly about??
Work Ethics— Using Employer Resources
When I talk about using your employer’s resources- I really mean ABUSING these resources. I am talking about the phone, the fax machine, the computers and maybe the supplies on hand for the residents.
I know many CNA’s who are always using the phones at the nurse station- for personal chatting, making MD app.’s, for whatever. This is really bad and looks worse. Phone calls cost money- even the free local calls cost your employer money in terms of YOUR time being spent away from the residents. IF you must you the phone, see about the pay phones first. If they have them, use them. Always. Never take advantage of using company phones. Also, we should NEVER be busy making doctor appointments ECT on company phones and time. This is stuff you should be doing at home. The same applies to fax machine and computer use.
As to using resident supplies- this is not only unprofessional and unethical it is also illegal. It is called fraud and a CNA can go to jail for this. Don’t do it. Ever.
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